Check the purchase
Confirm the workspace, billing account, invoice or charge date and the plan or term that was purchased.
- Workspace name
- Billing contact
- Invoice or charge reference
Refund Policy
Clear handling for subscription and billing requests
Refund eligibility depends on the applicable checkout terms, signed agreement and mandatory consumer law. This page explains how to submit a request and what information is needed.
What it covers
Before requesting a refund
Cancellation stops future renewal but does not automatically refund a current term unless the applicable terms or law require it.
Cancel future renewal
Use the available subscription controls or contact support when the billing owner cannot access the workspace.
- Billing-owner access
- Renewal status
- Ownership transfer where needed
Submit the request
Explain the reason, relevant dates and the resolution requested. Do not send payment-card details by email.
- Concise explanation
- Purchase reference
- Safe contact information
In practice
How requests are assessed
Duplicate or incorrect charge
Provide the invoice or charge references so the billing history can be reviewed.
Service concern
Describe the affected feature, dates and any support conversation so the operational context can be investigated.
Mandatory rights
Nothing in this policy limits cancellation, cooling-off or refund rights that cannot legally be excluded in your location.
Next step
Continue with the right inspection workflow
Explore the related guidance, or speak with MeetInspect about the inspection your team needs to run.
